The customers of Securus Technologies are happy with the services offered to them. This was evident from the letters and emails received by Securus from their facility customers. Through the civil and criminal justice technology solutions provided, facilities have been able to solve and prevent crimes include inmate-on-inmate ones. For example, through the monitoring of calls, they have obtained information regarding inmate alcohol use, drug selling and drugs in the facilities. The use of reporting data has led to enhance monitoring and deterrence of contraband in the facilities.
Securus Technologies’ investigative tools have made it possible for facilities to perform investigations in case of complaints of harassment and potential threat to the facility’s security and that of the community. Some facilities have integrated these investigative tools into their own which has further enhanced the security of the facilities. The sheriff’s departments have also greatly benefited specifically from the LBS software which has made recovery of illegal assets, money and drugs easier and highly accurate. Facilities have also been able to reveal corrupt staff, which has increased transparency and integrity in the facilities.
Securus Technologies is a major provider of detainee communications, parolee tracking and information management solutions for the government. It’s headquarters are in Dallas, Texas and serves at least 3450 law enforcement, correction and public safety agencies in 45 states, district of Columbia, Canada and Mexico. Having acquired Jpay, a leading technology company, it was able to foster inmate payments, emails and inmate tablets making its services better. To further enhance its customer care, it set up a 220 seat in-house call center as per the Better Business Bureau (BBB) standards. The center has a customer satisfaction of 4.3 out of 5 which led to its accreditation by BBB with an A+ rating.